Refund policy

Because all of our products are handmade to order and many are personalized, we are unable to accept returns or exchanges due to buyer's remorse or incorrect personalization details entered at checkout. Please review all custom details carefully before placing your order.

Damaged or Defective Items If your order arrives damaged or defective, please contact us within 7 days of delivery with a photo of the item and your order number. We will work with you to make it right — either by replacing the item or issuing a refund.

Non-Personalized Items For non-personalized items (such as our seasonal candles or seasonal glassware), we accept returns within 14 days of delivery provided the item is unused and in its original condition. Return shipping costs are the responsibility of the buyer.

Order Cancellations Orders may be cancelled within 24 hours of purchase. After 24 hours, production may have already begun and we are unable to cancel the order.

Questions? Please reach out before placing your order if you have any concerns — we're happy to help make sure you get exactly what you're looking for!